Refund Policy
Last updated: November 2, 2025
1. Overview
We strive for complete client satisfaction. This Refund Policy explains when refunds may be issued for services purchased from marketfind. Because our offerings are professional services that require time and allocation of resources, refunds are limited and depend on project stage and deliverables.
2. General Eligibility
Refunds must be requested in writing within 14 days of the triggering event.
Work already delivered and accepted is not refundable.
Third‑party fees (e.g., domain, hosting, ad spend, stock assets) are non‑refundable.
Any applicable refunds are processed to the original payment method within 7–10 business days after approval.
3. Service‑Specific Policies
UI/UX Design
Before project kickoff: Full refund.
After discovery/workshops but before first design delivery: 50% refund of paid fees.
After any design delivery (wireframes, mocks, prototypes): Non‑refundable for delivered milestones.
App Development
Before development kickoff: Full refund.
Post‑kickoff: Refunds are milestone‑based. Completed milestones are non‑refundable; unused milestone fees may be refunded.
After delivery to production or acceptance testing: Non‑refundable for delivered scope.
Website Development
Before project kickoff: Full refund.
During build: Pro‑rated refunds for undelivered milestones only.
After site handoff/launch: Non‑refundable.
Google Ads & PPC
Management fees become non‑refundable once campaigns are created/launched for the billing cycle.
Unspent ad budget in your ad account remains your property and is not retained by us.
Setup fees are non‑refundable after account and conversion setup is completed.
SMM Social Media Management
Monthly retainers are refundable before the service month starts.
Mid‑cycle cancellations receive a pro‑rated refund for unused weeks if no content has been delivered for those weeks.
Delivered content/scheduling for the cycle is non‑refundable.
4. How to Request a Refund
To request a refund, please provide:
Your project or invoice number
Service purchased and billing date
Reason for the refund request and relevant details
Email: [email protected]
5. Exceptions
Delays caused by missing client inputs, approvals, or access do not qualify for refunds.
Change requests beyond agreed scope are billable and not grounds for refunds.
Promotional/discounted packages may have limited or no refunds as stated at purchase.
6. Chargebacks
Filing an unwarranted chargeback is a breach of this policy. We reserve the right to dispute chargebacks with documentation of deliverables and communications.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: [email protected]
Phone: +92 3088368251
Address: Office No.4, Shehram Heights, Comercial Hub, Bahria Town Rawalpindi
